1. Introduction

TapKii (“we,” “our,” “us”) operates a digital platform that provides online booking services, customer management tools, business dashboards, and training solutions for self-employed professionals.
We are committed to protecting your personal information and handling it responsibly in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, applicable U.S. privacy laws, and other relevant regulations in countries where we operate.

This Privacy Policy explains how we collect, use, store, and protect your information when you use TapKii websites, apps, and related services.

By accessing or using TapKii, you agree to this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We may collect personal information when you:

  • Create an account

  • Subscribe to a plan

  • Complete a booking

  • Use TapKii Academy (courses, exams, certifications)

  • Contact customer support

This may include:

  • Full Name

  • Email Address

  • Phone Number

  • Business Details

  • Service Preferences

  • Payment Information (processed securely through third-party gateways like Stripe)

  • Training profile and certification data (for TapKii Academy)

2.2 Information Automatically Collected

When you access TapKii, we may automatically collect:

  • IP address

  • Device type and browser

  • Usage and activity logs

  • Cookies and tracking data

2.3 Information from Third Parties

We may receive information from:

  • Payment providers (e.g., Stripe)

  • Authentication services (e.g., Google login, Apple login)

  • Referral and affiliate partners

3. How We Use Your Information

We use your information to:

3.1 Provide and Improve Services

  • Manage your account

  • Process bookings and payments

  • Deliver TapKii Academy training & certificates

  • Offer customer and technical support

3.2 Personalization

  • Tailor your dashboard

  • Recommend services & training programs

  • Improve user experience

3.3 Business Operations

  • Fraud detection

  • Usage analytics

  • Security monitoring

  • Platform optimization

3.4 Legal Compliance

We may use or disclose your information to comply with:

  • Government requests

  • Tax and accounting regulations

  • Security or fraud investigations

4. How We Share Your Information

We may share your personal data only when necessary:

4.1 Service Providers

With trusted third-party services:

  • Payment processors

  • Cloud hosting platforms

  • SMS/email delivery tools

  • Analytics services

These providers follow strict data protection requirements.

4.2 Partners (for self-employed users)

If you connect with a TapKii partner (e.g., booking network, training salon), required information may be shared for:

  • Service delivery

  • Training verification

  • Commission or referral tracking

4.3 Legal Situations

We may disclose information if required by law or to protect:

  • TapKii

  • Users

  • Public safety

We never sell your personal information.

5. Data Storage & Security

We use industry-standard security measures, including:

  • Encrypted storage (SSL/TLS)

  • Secure servers located in Canada and/or the USA

  • Access controls and authentication

  • Regular security audits

Despite our efforts, no online platform is 100% secure.
Users are responsible for keeping their login credentials safe.

6. Data Retention

We retain personal information only as long as necessary for:

  • Legal requirements

  • Business operations

  • Account activity

Inactive accounts may be archived or anonymized after a certain period.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Withdraw consent

  • Request a copy of your data

  • Disable cookies

To make a request, email us at: support@tapkii.com

8. Cookies & Tracking Technologies

TapKii uses cookies to improve user experience by:

  • Keeping you logged in

  • Remembering preferences

  • Analytics and performance

  • Security protection

You may turn off cookies in your browser, but some features may not work properly.

9. Children’s Privacy

TapKii does not knowingly collect information from children under 13 years old.
If we discover such data, we will delete it immediately.

10. International Users

If you use TapKii outside Canada or the United States, your information may be transferred and processed in countries where our servers or partners operate.

We ensure compliance with applicable international data standards.

11. Updates to This Policy

We may update this Privacy Policy periodically.
When changes occur, we will:

  • Update the “Last Updated” date

  • Notify users through email or in-app notices when necessary

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact:

📧 hello@tapkii.com
🌐 https://tapkii.com